Customer Success Associate at FirstMind

FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.

FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.

Your responsibilities will be to:

• →Develop, maintain and grow relationships with customers
• →Consult, advise and coach customers including giving feedback as part of deliveries
• →Have full ownership over your pipeline and ensure it is never empty
• →Key stakeholder engagement & management
• →Deal Execution - selling, proposing and closing

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Can show outstanding results from a role within sales
• Are an excellent communicator especially verbally
• Love to build and nurture relationships
• Good networker
• Have a natural ability to make people feel comfortable around you

As soon as possible.