Front Office Supervisor

Our client, part of a contemporary and guest-focused hotel group in St Julians, is seeking an enthusiastic and service-oriented Front Office Supervisor to oversee daily front desk operations. The successful candidate will ensure exceptional guest experiences while supporting the Front Office team in a dynamic boutique hotel environment.

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  Supervise and coordinate all Front Office activities, ensuring smooth and efficient service delivery.

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  Lead, train, motivate, and coach Front Office team members.

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  Greet, welcome, and assist guests professionally from arrival to departure.

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  Handle guest enquiries, concerns, and feedback with tact and resolution.

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  Monitor reservations, room allocations, and occupancy levels.

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  Ensure accuracy of billing and cashiering procedures, including end-of-shift reconciliation.

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  Contribute to creating a positive and guest-centric atmosphere.

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  Maintain up-to-date knowledge of hotel services, packages, promotions and local attractions.

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  Ensure compliance with hotel policies, procedures and health & safety standards.

• Previous experience in Front Office operations; supervisory experience preferred.

• Strong leadership and team-management skills.

• Excellent interpersonal, communication, and customer service abilities.

• Proficiency in property management systems and Microsoft Office applications.

• Excellent organisational skills and attention to detail.

• Ability to work well under pressure in a fast-paced environment.

• Fluency in English; additional languages are an advantage.

• Flexibility to work shifts, including weekends and public holidays.

• Competitive salary package.

• A vibrant and supportive work environment within a boutique hotel group.

• Opportunities for professional growth and development.