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Outsourcedstaff4mo ago

NDIS Scheduling & Customer Support Officer

Manila · ManilaRemoteFull Time (Work From Home)mid
OtherCustomer Support OfficerNdis Scheduling & Customer Support Officer
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Quick Summary

Overview

About the Company: Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery.

Technical Tools
OtherCustomer Support OfficerNdis Scheduling & Customer Support Officer
About the Company:

Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery.

Job Overview:

We are seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This role is well-suited for someone who is highly organised, detail-oriented, and empathetic, with the ability to manage multiple tasks in a fast-paced environment. The primary responsibilities are job booking and accurate data entry, including coordinating schedules for both drivers and care workers and communicating booking details to clients, primarily via SMS.
  • Ticket creation and scheduling
  • Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
  • Post jobs on the internal job board and assign based on availability and shift load.
  • Handle reschedules, cancellations, and urgent two-hour service requests.
  • Client communication (non-voice initially)
  • Send confirmation emails and text messages.
  • Send referral forms and service agreements.
  • Monitor CRM for signatures and follow up where needed.
  • Future voice escalation
  • Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
  • Manage simple customer service chats or calls such as “I can’t find my support worker” or cancellations.
  • Contractor onboarding admin
  • Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
  • Maintain accuracy and compliance within the CRM.
  • Backup administrative tasks
  • General admin tasks when ticket volume is low.
  • Participate in weekly team meetings and internal training.
  • Highly empathetic and patient.
  • Strong listening skills.
  • Calm, warm, and flexible in communication.
  • Team-oriented and willing to be part of the client’s internal culture (meetings, collaboration, updates).
  • Reliable home-office environment with strong primary and backup internet.
  • Attention to detail and takes pride in accuracy.
  • Comfortable working autonomously and switching between task types.
  • Strong admin and scheduling experience.
  • Fast, accurate data entry and CRM navigation.
  • Excellent written English for email and text communication.
  • Good spoken English for future phone escalation work.
  • Ability to follow detailed processes, check documents, and maintain accuracy.
  • Comfortable working with new systems and workflows.

    • Listing Details

    Posted
    December 16, 2025
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 22, 2026

    Signal breakdown

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