Operations Coordinator

Hilo · All Locations · All Locations / Hilo / Hawaiian Paradise Park · Hawaiian Paradise Park · Hilo · HiloFull-Timemid

OperationsOperations Coordinator

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Quick Summary

Key Responsibilities

Ability to safely transport clients for arrivals, departures, and medical appointments while maintaining a supportive environment Facility Oversight: Capability to manage facility maintenance,

Requirements Summary

seeing, hearing, speaking, and writing clearly. O

Technical Tools

OperationsOperations Coordinator

Join Pacific Quest and make a difference!

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

- Be part of a mission-driven team committed to fostering health, connection, and resilience

- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes

- Enjoy competitive pay, great benefits

The Operations Coordinator supports the safety and day-to-day operations of Pacific Quest, ensuring smooth logistical and operational processes. This flexible role involves transporting clients, assisting with administrative tasks, facility maintenance and cleanliness, and addressing other operational needs. The position requires a dynamic approach, working both independently and as part of a team to ensure organizational goals are met.

Facility Maintenance & Cleanliness

Ensure all Pacific Quest facilities are clean, organized, and in good working condition.

Perform routine maintenance tasks and report larger issues to the Operations Manager.

Assist with inventory management of cleaning supplies and facility-related materials.

Support facility inspections to identify and address safety or cleanliness concerns promptly.

Operational Support

Provide logistical support, such as assisting with the resident outfitting process or inventory management.

Support program needs as a member of the Crisis Response Team.

Assist with administrative duties, including accurate documentation and communication with supervisors.

Participate in emergency response efforts, including those related to extreme weather or medical situations. All team members support the Program as a member of the Crisis Response Team.

Attend mandatory training sessions and adhere to company drills, policies, and procedures.

Team Collaboration

Collaborate with supervisors and team members to address operational priorities.

Communicate effectively to ensure smooth coordination of tasks and responsibilities.

Additional Duties

Additional duties as assigned

Additional Emergency Response duties related to extreme weather, extreme medical situations, etc.

Transportation Management: Ability to safely transport clients for arrivals, departures, and medical appointments while maintaining a supportive environment

Facility Oversight: Capability to manage facility maintenance, cleanliness, and vehicle upkeep according to safety standards.

Inventory & Logistics: Experience with logistical support tasks such as resident outfitting and inventory management

Core Values: Demonstrated alignment with Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience

Communication & Collaboration: Effective communication with supervisors and team members to coordinate tasks and address operational priorities

Adaptability: Flexibility to work independently or as part of a team and willingness to stay past scheduled times for arrivals or emergencies

Valid driver’s license with a clean driving record. Annual driver's history reports are required..

Basic computer skills

Ability to pass pre-hire and ongoing background checks, fingerprint screens, and drug screens.

Must be 21 years or older in order to meet Company driving insurance requirements

Pre-hire and annual TB and physical clearance

Stay current on annual all staff training

Maintain current CPR, First Aid, and CPI certifications

Full-time, hours vary with census and Company needs, generally 40 hours per week

Position may require staying past scheduled times for arrivals/departures/emergency situations

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 50 pounds. Pacific Quest is a non-smoking facility.