Information Technology Lead

We’re looking for an Information Technology Lead to join our NYC team and play a key role in supporting our U.S. operations as part of a global IT organization.

This is a hands-on, individual contributor role, for an experienced professional who can operate independently, handle complex issues, and serve as a senior point of contact for IT in the U.S. You’ll work closely with global IT teams to ensure a consistent, secure, and high-quality employee experience.

The role is based in the office (Monday–Thursday) and is part of a lean, high-impact IT team.

• →Provide on-site IT support at our NYC headquarters (22 Vanderbilt) and remote support for employees across the U.S.
• →Act as a senior escalation point for complex technical issues across SaaS, endpoints, and networking
• →Serve as a central IT point of contact in the U.S., ensuring high service levels and operational continuity
• →Work closely with global IT teams to align on standards, tools, and processes
• →Support and execute IT projects, including global rollouts and local implementations
• →Contribute to the global IT support queue, assisting with tickets across regions based on priority and team workload
• →Collaborate with team members across time zones to ensure continuous coverage and efficient resolution of issues
• →Identify and proactively resolve recurring issues and inefficiencies
• →Create and maintain clear, scalable IT documentation for both technical and non-technical audiences
• →Maintain and optimize office networking infrastructure (WiFi, connectivity, reliability)
• →Lead new hire onboarding sessions, delivering IT training and best practices
• →Manage IT assets (ITAM) including provisioning, desk setups, printers, and AV systems
• →Support and maintain Zoom Rooms and conferencing systems for seamless hybrid collaboration
• →Own user lifecycle management (onboarding, offboarding, role-based access)
• →Ensure adherence to IT security and compliance standards (SOX 404, SOC 2, ISO) 

• 5+ years of experience in IT support / IT engineering within an enterprise environment
• Proven ability to handle complex technical issues and escalations independently
• Hands-on experience with Okta, Google Workspace, Slack, MDM tools, and SaaS ecosystems
• Experience managing SSO and authentication systems (SAML, access controls)
• Solid understanding of IT operations: ticketing systems, asset management, and end-user support
• Working knowledge of networking fundamentals (WiFi, VPN, VLANs, DNS, DHCP, firewalls)
• Experience working in a distributed / global company environment
• Strong organizational skills with high attention to detail and execution

• Experience in a high-growth startup or fintech environment
• Familiarity with Fortinet networks
• Experience supporting both macOS and Windows environments
• ITIL certification
• Exposure to GRC frameworks and cybersecurity best practices

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv. 

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.