Corporate Security Engineer

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

As a Corporate Security Engineer, you will help build and operate the security foundations that protect Parloa’s internal systems, workforce, and SaaS ecosystem.

This is a hands-on builder role responsible for improving the maturity of corporate security operations in a rapidly scaling environment. You will work closely with the Director of Security, IS&T, and engineering teams to strengthen detection and response capabilities, enforce corporate security guardrails, and ensure that security operations produce evidence that stands up to enterprise customers and audits.

This role sits at the intersection of security operations, endpoint security, SaaS security, and incident response, and is ideal for engineers who enjoy improving real-world security posture in high-growth environments.

• Build and Improve Corporate Security Operations: Operate and mature the corporate detection and response capability by investigating alerts, improving detection coverage, and strengthening incident response processes across endpoints, SaaS platforms, and internal infrastructure.
• Strengthen Endpoint and Workforce Security: Define and implement endpoint security baselines and compliance standards, working closely with IT and identity teams to ensure device posture aligns with corporate access and security policies.
• Improve Security Monitoring and Detection: Enhance corporate security telemetry by tuning alerts, improving signal-to-noise ratios, and expanding logging coverage across identity systems, productivity platforms, and critical SaaS applications.
• Support Secure SaaS Adoption: Partner with engineering, IT, and application owners to define and enforce security guardrails for new SaaS tools, ensuring appropriate authentication models, access controls, and audit logging are in place.
• Contribute to Vendor and Application Security Reviews: Collaborate on corporate application security reviews by assessing technical risk, defining security acceptance criteria, and validating key security configurations during onboarding.
• Lead Incident Response for Corporate Security Events: Participate in and lead investigations for corporate security incidents, coordinating response actions, documenting outcomes, and conducting post-incident reviews.
• Build Operational Security Maturity: Develop runbooks, escalation paths, tabletop exercises, and measurable security metrics that demonstrate continuous improvement in corporate security posture.
• Produce Security Evidence for Audit and Compliance: Ensure that corporate monitoring, incident response, and operational security processes produce clear, retrievable evidence that supports internal governance and external compliance requirements.

• 6-10 years of experience in security engineering or security operations, ideally in SaaS or cloud-native environments.
• Strong hands-on experience with incident response, detection engineering, and operational security tooling.
• Experience improving endpoint security posture and device compliance in corporate environments.
• Familiarity with SIEM, EDR, and cloud-native security tooling, and the ability to improve detection quality and operational workflows.
• Practical experience securing SaaS ecosystems, including authentication models, access controls, and audit logging.
• Comfortable operating in ambiguous, high-growth environments, where security programs are evolving and require hands-on builders.
• Strong cross-functional collaboration skills with IT, engineering, and business teams.
• Familiarity with security controls related to SOC 2, ISO 27001, or enterprise security reviews.

• Experience with Datadog Cloud SIEM or similar detection platforms.
• Experience with identity systems such as Okta.
• Familiarity with Google Workspace, Slack, and SaaS-heavy corporate environments.
• Experience running tabletop exercises and incident simulations.
• Exposure to cloud security or CNAPP tooling (e.g., Wiz).

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.