Director of Fulfillment Brand Management

 

 

Pattern is currently seeking a Director of Fulfillment Brand Management. This is a key leadership role on a new, rapidly growing business unit, reporting directly to the Fulfillment CRO. The new role will be responsible for overseeing the success of both the team and the partners who utilize Pattern’s third-party logistics (3PL) services. Unlike our full-service ecommerce management team, this position is focused exclusively on fulfillment account management, serving as the primary liaison between fulfillment partners and our logistics operations.

Leadership: Acts as a player-coach and is responsible for both individual success and the success of the team.
Partner Relationship Management: Serves as the primary liaison between customers and Pattern’s logistics teams to ensure seamless fulfillment operations.
Onboarding & Integration: Oversees the onboarding of new partners into Pattern’s 3PL systems across multiple online retail platforms, including Amazon, Walmart, and Shopify.
Strategic Business Planning: Develops business plans focused on increasing operational efficiencies and maximizing account potential through logistics excellence.
Operational Optimization: Designs and implements new processes and systems to support business growth and streamline the movement of goods.
Cross-Functional Collaboration: Works closely with company leadership and logistics leads to enhance Pattern’s 3PL offerings and maintain high service standards.
Complex Issue Resolution: Handles and resolves complex requests from 3PL business partners in a professional manner.
Account Health Monitoring: Monitors account health with a focus on inventory flow, shipping accuracy, and fulfillment speed.
Data Analysis & Reporting: Gathers and organizes logistics data to provide partners with actionable insights into their supply chain performance.
Business Scaling: Identifies opportunities to scale partner businesses by leveraging Pattern’s distribution network.
Professional Communication: Ensures all partner communications and reporting consistently meet the highest ethical and professional standards.

Education: Bachelor’s degree in Supply Chain Management, Business, Marketing, or a related field.
Years of Experience: 7–10 years of experience as an individual contributor and 2–3 years of leadership experience in a 3PL or high-stakes logistics environment. Experience with Amazon (FBA/FBM) and other marketplace fulfillment requirements is required, along with a background in process improvement or supply chain optimization.
Technical Skills: Strong working knowledge of Microsoft Excel and Google Drive for data analysis and reporting.
Communication: Excellent verbal and written communication skills for managing high-stakes partner relationships.
Mindset: Self-driven, organized, and proactive, with a high level of attention to detail.
Mobility: Willingness to travel out of state on occasion for partner or warehouse visits.

You are friendly, trustworthy, and a high-performer.

You follow through and fast.

You wow customers time and time again and build immense trust quickly.

You bring smart solutions to problems and engagements.

You give 100% and always go the extra-mile.

You actively volunteer and participate in group collaborations.

You take full ownership of your projects to completion.

You proactively identify areas of opportunity and work to execute on them.

Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Screen with a recruiter.

Zoom Interview with a potential coworker.

Zoom Interview with a potential coworker.

Onsite Interview with a potential leader.

References.

Executive Review.

Offer.

Be prepared to talk about professional accomplishments with specific data to quantify examples.

Be ready to talk about how you can add value and be the best addition to the team.

Focus on mentioning how you would make a difference at Pattern.

Be prepared to talk about any side projects related to data and analytics.