Customer Engagement - Graduate Trainee

Key Responsibilities: Lead Generation & Qualification: Assist in identifying potential leads through online research, email outreach, social media and referrals. Support preliminary lead qualification under the guidance of the Customer Engagement Specialist. Conduct basic research on prospective clients’ business needs, industry trends and potential challenges. Sales Process & Client Interaction: Assist in outreach efforts, including drafting emails, scheduling follow-ups and setting meetings. Support preparation of sales materials, product demos and client presentations. Engage professionally with clients to address simple inquiries and route complex questions to the appropriate team members. Product Knowledge & Market Awareness: Learn and maintain foundational knowledge of Pawa IT’s cloud solutions portfolio. Stay informed about trends in cloud computing, digital transformation, and industry shifts. Share insights with the Customer Engagement team on customer needs and market observations. Collaboration & Reporting: Support maintenance of CRM systems by updating lead and pipeline information. Collaborate closely with the Customer Engagement Specialist on ongoing projects and client engagements. Participate in team meetings, training sessions and knowledge-building activities to improve skills continuously. Requirements Qualifications: Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field. Strong interest in cloud technology, digital transformation and customer engagement. Excellent verbal and written communication skills. Basic understanding of sales processes or a strong willingness to learn. Ability to work collaboratively in a team setting and adapt to a fast-paced environment. Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.) Exposure to CRM tools (e.g., HubSpot, Salesforce) is an added advantage. Interest in Device Management tools (e.g., Iru) is a plus. Fluency in English (written and spoken) is required. Skills: Sales Acumen(Foundational) Lead Generation Client Relationship Support Product Knowledge (Cloud Solutions – Beginner Level) Communication Skills (Verbal & Written) Presentation Support Problem Solving Teamwork & Collaboration CRM Familiarity Market Research & Awareness Benefits Monthly stipend (statutory contributions - SHA, NSSF and PAYE will be deducted) Free lunch A structured learning and mentorship program A supportive and collaborative work environment. Career growth opportunities within the Commercial department.