Telecaller - Associate - Lending Collections

Job Role : Telecaller

Job Location : Goregaon, Mumbai

Education : Graduation

Paytm is India's leading mobile payments and financial services distribution company. Pioneer

of the mobile QR payments revolution in India, Paytm builds technologies that help small

businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and

bring them to the mainstream economy with the help of technology.

About the team: 

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: 

They will be responsible for collection targets of the assigned branches. They

will be required to meet the target of the assigned product. Follow the legal guidelines for

collection agencies & in-house collections.

1. To achieve collection targets of the Respective Branch assigned.

2. Meeting the Target on the product assigned for Collections.

3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.

4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines

provided by the law in force.

5. Ensure adherence to the Code of Conduct.

6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent

practices and ensure that no loss is incurred due to such activities.

1. He or she should have more than 1 year of relevant experience in Collections role

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a High performance environment

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

6. Growth Mindset

7. Demonstrated success and achievement orientation.

8. Willingness to experiment and improve continuously

1. A collaborative output driven program that brings cohesiveness across businesses through

technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager