Hotel IT Systems Manager

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions. 

• Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
• Point of contact to maintain 3^rd party contract management for property IT systems.
• Maintains inventory, maintenance, and documentation of all systems at the property level. 
• Assists in maintenance of project work plans for implementing IT solutions at properties level.
• Assists with education programs (IT related) and training for staff members at property level. 
• Assists with maintaining PSI, PII, GDPR and brand standards.
• Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
• Implement ongoing process improvement initiatives.
• Effectively deliver on complex situations and/or problems without guidance or supervision.
• Excellent project management skills and strong ability to prioritize requests from many stakeholders.

• Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).

• Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
• Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
• Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
• Ability to navigate through rapid changes, flexibility, and imagination to adapt.
• Enjoys working with high energy individuals to solve different challenges.
• Excellent communication skills.