Product Operations Coordinator

We are seeking a detail-oriented and highly organized Product Admin Coordinator to support our Product and Design teams through accurate system maintenance, SKU management, reporting, and administrative coordination.

This is a newly created role designed to strengthen our growing product administration function and improve operational efficiency across the business. Reporting directly to the Production Lead / Product Developer, you will work closely with Product, Planning, Finance, Marketing, Warehouse, and Vertical teams to ensure the integrity of product data, support reporting requirements, and maintain smooth operational workflows across multiple platforms.

This is a highly data-driven role that requires strong attention to detail, excellent organizational skills, and the ability to work independently while collaborating effectively with cross-functional stakeholders.

• Maintain and update SKU and product data across NetSuite and related systems.
• Ensure product information, pricing, item status, and inventory records remain accurate and up to date.
• Manage high-volume product data while maintaining system integrity and data accuracy.
• Maintain product listings, specifications, and imagery across wholesale and sales platforms, including Pepperi and other relevant systems.

• Generate monthly, quarterly, and ad hoc reports, including sales tracking, purchasing activity, inventory reporting, and bestseller analysis.
• Maintain KPI reporting and support data-driven decision-making across the business.
• Assist with reporting requirements for Product, Planning, Finance, Marketing, and Vertical teams.

• Monitor inventory components and support stock management processes.
• Reconcile invoices against purchase orders and investigate discrepancies with relevant stakeholders.
• Support inventory accuracy and operational reporting through regular data validation and review.

• Support marketing campaigns and catalogue preparation through SKU template management and product information administration.
• Provide administrative support and coordination across Product, Design, and Vertical teams.
• Assist with process improvements to enhance operational efficiency and workflow accuracy.
• Support additional projects and ad hoc administrative requirements as needed.

• 2–4 years of experience in product administration, inventory coordination, merchandising support, data administration, or a similar operational support role.
• Experience working within retail, wholesale, merchandising, inventory, or product-focused environments.
• Proven experience managing large volumes of product or inventory data with a high degree of accuracy.

• Advanced Microsoft Excel skills, including reporting, data analysis, and reconciliation.
• Experience using NetSuite or similar ERP systems (highly preferred).
• Experience with retail inventory, product management, or merchandising systems.
• Power BI experience is advantageous.
• Exposure to Adobe Creative Suite or InDesign is beneficial.
• Experience with Pepperi or similar wholesale sales platforms is highly regarded.

• Exceptional attention to detail and commitment to data accuracy.
• Strong sense of ownership, accountability, and follow-through.
• Self-motivated with the ability to work autonomously.
• Excellent organizational and multitasking skills.
• Strong communication and stakeholder management abilities.
• Adaptable, proactive, and eager to learn.
• Positive, collaborative, and team-oriented mindset.
• Comfortable working in a dynamic and evolving environment.
• Able to manage repetitive administrative tasks while maintaining accuracy and efficiency.

• Bachelor's degree preferred but not essential.
• Qualifications in Business Administration, Supply Chain, Retail, Merchandising, or related disciplines are advantageous.