Customer Support & Reactivation Specialist (m,f) : Norwegian or Danish or Swedish

Start: 8/05 or 29/05 

We are partnering with a leading global customer experience provider to recruit Norwegian-speaking Customer Support & Reactivation Specialists for an on-site role in Lisbon.

In this position, you will support a fast-growing subscription-based service, helping customers manage their accounts, improve their experience, and re-engage with the service. You will play a key role in delivering a smooth and high-quality customer journey across multiple European markets.

• Support customers via outbound calls, email, and chat, ensuring a professional and engaging experience
• Contact former or inactive customers to understand their needs and encourage reactivation
• Assist with subscription management, including plans, deliveries, and account updates
• Provide clear and helpful information about products and services
• Identify customer concerns and offer suitable solutions to improve their experience
• Ensure accurate communication and maintain high service quality standards
• Contribute to customer retention and overall satisfaction

• Fluent Norwegian or Danish or Swedish (C1/C2) with good English skills
• Previous experience in customer support, sales, or contact center environments is an advantage
• Strong communication and persuasion skills (especially for outbound calls)
• Customer-focused mindset with problem-solving abilities
• Comfortable working with digital tools and multiple communication channels
• Ability to handle targets and performance-driven environments
• Team player with adaptability and a positive attitude

• Full-time on-site position in Lisbon
• 40 hours per week
• Paid training (6 days, 8 hours per day) with structured onboarding
• Training compensation upon successful completion
• Health insurance from day one
• 22 days of paid annual leave + Portuguese public holidays
• Modern office environment with good transport connections
• International and multicultural team
• Career growth opportunities within a global organization