Lead Exit and Benefits Administration

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

• Own end-to-end exit administration for high volume exits( 800-1000 per week)   including resignation processing, separation documentation, and system updates while ensuring payroll accuracy and compliance. 
• Ensure timely and compliant closure of exits in line with statutory, payroll, and internal policy timelines.

• Ensure accurate and timely issuance of:
• Relieving and experience letters
• Full & Final settlement inputs
• Statutory exit documentation (PF, ESIC, gratuity where applicable)
• Show cause and termination letters as required for the respective cases (absconding, involuntary exits, etc.)
• Maintain audit-ready documentation and records for all exits.
  
  

• Manage employee recoveries, dues reconciliation, and write-offs as per policy and delegated authority.
• Liaise with the legal function for issuance of legal notices and follow-up in critical or high-value cases.
• Ensure strong controls and documentation for all recovery and write-off decisions.

• Oversee employee insurance administration across the lifecycle, including:
• Benefits enrolments
• Claims support and coordination with insurers / TPAs
• Employee query resolution
• Ensure benefits continuity, accuracy, and compliance for the employees.
• Act as an escalation point for complex or sensitive benefits cases.

• Own end-to-end time-off (leave) administration for the sales workforce, ensuring accurate application, approval, and system recording.
• Ensure leave data integrity for payroll processing, benefits eligibility, exit settlement and actuarial valuations.
• Manage exceptions such as:
• Backdated leave
• Incorrect balances
• Leave adjustments at exit / absconding stage 

• Identify opportunities to simplify, automate, and standardise exit and benefits processes.
• Partner with HRIS, payroll systems, and internal tech teams to:
• Reduce manual interventions
• Improve data accuracy
• Enable real-time tracking and reporting
• Build scalable workflows to support sustained high-volume operations.
  
  

• Ensure all exit and benefits processes comply with:
• Labour laws and statutory requirements
• Internal policies and delegation of authority
• Audit and data privacy standards

• Act as a key SPOC for HRBPs, payroll, finance, legal, and business teams on exit- and benefits-related matters.
• Publish regular MIS covering:
• Exit volumes and closure timelines
• Absconding and recovery status
• Benefits enrolments and claims trends

• Lead and guide a team of Exit and Benefits specialists 
• Allocate work, manage capacity, and ensure consistent output quality.
• Regular reviews, coaching, and issue resolution to maintain operational discipline and handling volume spikes, complexity, and stakeholder interactions.
• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

• Graduate / Postgraduate in HR or a related field with 4-5 years of experience in HR Operations, Benefits Administration (Insurance), or Payroll
• Prior experience leading teams and driving process improvements/ automations in large, fast-growing organisations is essential.
• High ownership, attention to detail, compliance and execution orientation
• Ability to operate under tight timelines and high pressure
• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.
• Proficient in MS Excel/ Google spreadsheets. 

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