Senior Director, Renewals

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The Senior Director of Renewals leads a team of Renewal Account Managers and Manager(s) responsible for a complex portfolio of subscription and SaaS renewals across the defined territory.  This leader is accountable for maximizing recurring revenue through high renewal rates, churn mitigation, on-time execution, disciplined forecast management, price uplift, and partnership with Sales on expansion opportunities during the renewal cycle. The role serves as the senior renewals leader for the region, partnering cross-functionally to define strategy, enforce policy, and drive consistent execution across the customer lifecycle.

• →Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets.
• →Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management.
• →Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions.
• →Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes.
• →Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process.
• →Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
• →Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals.
• →Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

• 4 year degree in Business. MBA a plus.

Salary Range:

$137,369 to $209,367 

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives