CFSS Intake Specialist

Description

Pinnacle Services is seeking a CFSS Intake Specialist to work with the Minnesota Health Care Programs (MHCP) provider that supports people receiving CFSS. Pinnacle Services offers a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the metro area. 

• Serve as the first point of contact for incoming person served calls and emails. 
• Accurately complete intake forms, ensuring all necessary person served information is documented. 
• Coordinate follow-ups for missing documentation or incomplete service agreements. 

• Maintain detailed and organized records of all intakes in agency systems. 
• Update and maintain spreadsheets by entering accurate information received through the intake process. 

• Work closely with CFSS workers to transition completed intakes for consultation. 
• Provide status updates and feedback to the CFSS Supervisor as needed. 

• Respond to client inquiries promptly and professionally. 
• Assist in improving intake workflows to enhance efficiency.