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Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. Although employers are required by law to provide Worker’s Comp insurance, we believe our service is making a meaningful impact in worker’s lives across Colorado in their moments of need.

We'll have a variety of roles in Insurance Operations who support our customers. Who are our customers? Policyholders, injured workers, providers, and agents in Colorado. Our opportunities will include Customer Experience, Claims Representative, Bilingual Claims Representative, Underwriting, Return to Work Specialist, Safety Consultant, Medical Case Manager etc. We highlight a few below. Spanish-speaking candidates are highly encouraged to apply!

Our Customer Experience Reps provide a best in class customer experience to external stakeholders and internal business teams including claims, underwriting etc.

What you’ll do:

Explain general workers’ compensation and company guidelines, requirements and procedures using problem solving skills and broad-based knowledge. Manage and prioritize a high volume of administrative tasks including email, phone and fax. You will participate in high value outbound campaigns to provide proactive service to our customers. Spanish-speaking candidates are encouraged to apply!

Our claims team is a group of dynamic professionals critical to the care of the Colorado workforce, who thrive in a fast paced environment. Their mission is to ensure quality of service for our injured workers through care and compassion.

What you’ll do

Collaborating with internal and external teams, you will utilize your multitasking skills to manage all the critical points of the claims process which includes investigation of accident, determination of compensability, medical case management, and possible subrogation. May also facilitate early return to work for injured workers. Will communicate the claim status and development of claims to policyholders and agents. Spanish-speaking candidates are encouraged to apply!

Our underwriting team is a group of individuals who promote and build strong working relationships with our policyholders and agents by providing a revolutionary caring experience. We have multiple opportunities within underwriting: Underwriter and Business Development Representative. 

What you’ll do:

As an Underwriter, you will utilize underwriting expertise, customer relations and business operations skills to promote Company’s retention, finance and business objectives. You will write and review workers’ compensation insurance policies; review and resolve policy concerns.
As an Business Development Representative, you will assist underwriters with the essential research needed for them to prepare quotes and policies for our new business. Help Pinnacol achieve new business and retention goals by providing caring customer service to our policyholders and agents by providing basic underwriting information regarding policies and premiums.