Operations Analyst

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

Process Improvement & Optimisation

• Identify opportunities to enhance and streamline operational workflows across the customer journey
• Support improvements across loan application processes, customer service, complaints, collections, and sales enablement
• Contribute to the design and implementation of new processes aligned with business growth objectives
• Support key initiatives focused on improving operational efficiency and customer outcomes

• Collaborate with teams across operations, product, sales, and technology to gather requirements and insights
• Participate in workshops and discovery sessions to ensure solutions are practical and aligned to business needs

Issue Resolution & Continuous Improvement

• Identify operational bottlenecks and support timely resolution of issues
• Monitor process performance and gather feedback to drive ongoing improvements 

Automation & Systems Integration

• Work with product and engineering teams to embed operational requirements into system and product enhancements
• Experience using low-code/no-code tools (e.g. Zapier, n8n or similar), strong analytical capability with the ability to translate data into actionable insights, and a working understanding of process documentation, workflow optimisation, and basic relational databases.

• 2+ years’ experience in operations, business analysis, or a similar role within a data-driven environment
• Familiarity with CRM platforms such as Zoho, Salesforce, or HubSpot
• Strong analytical capability with the ability to translate data into actionable insights
• Basic understanding of relational databases
• Exposure to scripting or coding (e.g. JavaScript or Deluge) is advantageous however not essential
• Experience in fintech, financial services, or digital lending is highly regarded however not essential