E-Commerce Operations Analyst

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

• Job Title: E-Commerce Operations Analyst
• Job Summary: This role partners across marketing, product, and engineering teams to deliver seamless, high-quality preorder and e-commerce experiences. You will own and optimize operational workflows, data integrity, and system performance across the preorder lifecycle—while also contributing to user experience improvements through research, design, and experimentation. This is a cross-functional role that blends analytics, operations, and UX thinking to drive better customer outcomes and business results.
• FLSA Classification (US Only): Exempt
• People Manager: No

• →Own preorder operations end-to-end, including data management, order flow, inventory alignment, and coordination with 3PL and customer service teams
• →Monitor and optimize system performance during product launches and high-traffic events, managing escalations and driving continuous technical improvements
• →Analyze data and trends to identify issues, uncover opportunities, and inform decisions across site features, workflows, and customer experience
• →Drive cross-functional execution, aligning stakeholders across merchandising, logistics, technology, and customer service to ensure successful preorder delivery
• →Improve processes and workflows, proactively identifying inefficiencies and implementing scalable solutions across the preorder lifecycle
• →Contribute to user experience enhancements, partnering with product and design teams to research, prototype, and validate improvements to the preorder journey

• Three (3) to four (4) years of relevant professional experience in Product operations, eCommerce Operations, UX/Digital Experience, Supply Chain/Order Management or a demonstrated equivalent level of expertise
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience
• Basic understanding of user experience principles and ecommerce customer journeys (checkout, account, post-purchase)
• Experience creating wireframes, user flows, or visual designs using tools like Figma or similar
• Ability to translate requirements into clear UI concepts and collaborate with engineers to implement them
• Strong cross-functional collaboration skills with product, engineering, marketing, and content teams
• Customer-focused mindset with an interest in improving user journeys and resolving pain points
• Comfortable reviewing designs, content updates, and proposed changes to ensure a consistent experience
• Familiarity with documenting requirements and workflows in tools like Confluence or similar
• Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
• Exposure to UX research or data-driven optimization preferred

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.