Quick Summary
Overview
Job Purpose To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.
Technical Tools
OtherHead
Job Purpose To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery. Key Responsibilities Monitor SLA performance and service quality metrics. Lead incident and problem management reviews. Develop service improvement initiatives. Oversee workload automation and process optimization. Produce service performance reports for management. Requirements Qualifications Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline. Experience Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance. Certifications ITIL Expert Lean Six Sigma COBIT
Location & Eligibility
Where is the job
Lagos, Nigeria
On-site at the office
Listing Details
- Posted
- July 8, 2026
- First seen
- September 25, 2026
- Last seen
- October 6, 2026
Posting Health
- Days active
- 10
- Repost count
- 0
- Trust Level
- 18%
- Scored at
- October 6, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Similar Head jobs
View all →Browse Similar Jobs
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.