Learning and Support Specialist (PST Timezone)

Poll Everywhere is a 25 person B2B SaaS company on a mission to make presentations more engaging. Our product is used hundreds of thousands of times per day by presenters ranging from Ivy League professors to community organizers and Fortune 100 CEOs. We proudly believe our product changes those organizations and classrooms through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, Poll Everywhere has grown to become the most widely-used student response system at the Top 100 universities in America.

Poll Everywhere is looking for an Instructional Technologist or Instructional Designer ready to make the leap from supporting one campus to supporting hundreds. You know this role from the inside — you've sat with faculty support requests, helped departments roll out new ed-tech, and been the go-to person when an LMS integration broke right before a big lecture. This role blends hands-on technical support across our entire user base with the opportunity to build trainings, webinars, and resources for an audience doing the same work you've done for years — powered by a classroom engagement tool that's genuinely world class.

Our customers reach out when the stakes are high — a class session, a conference keynote, a campus-wide rollout that can't go wrong. Some days that's a K–12 teacher trying to get a poll working before the bell rings, or a corporate communications specialist troubleshooting on a deadline. You'll bring the same rigor to those tickets as you would to any other: replicating bugs, identifying root causes, and working with engineering to resolve them. Other days, it's an instructional technologist or designer at a university working through the same questions you used to field on your own campus — configuring SSO, troubleshooting an LMS integration, getting faculty comfortable with a new tool before the semester starts. With that audience, you'll also partner with our Customer Success team to guide new university customers through deployment and onboarding, and turn what you know into webinars, guides, and resources for your counterparts at other schools.

You’ll be the first line of defense for customers who depend on Poll Everywhere in high-stakes moments. You’ll resolve complex issues efficiently and in a way that builds lasting customer confidence.

You’ll help customers get more out of the product by building scalable learning resources — reducing their reliance on the Support team over time.

You’ll reduce friction across the customer journey by building resources that help both customers and internal teammates succeed.