Sector IT Assoc Manager

- Incident management - ensuring that incidents are resolved as quickly as possible, through palliative measures or bug fixes- Problem management - ensuring root cause analysis, addressing the action plan, implementing actions and measuring results- Change Management - ensure that the process is followed by bugs, problems and improvements that require changes to the production environment- Management of the AMS Brazil team, in addition to partnering with the Global team to ensure the stability and availability of applications, as well as compliance with SLAs agreed in contracts- Influencing users to implement Pepsico standard tools, as well as following defined processes- Performing business impact analysis for critical incidents 

End-to-end commercial and consumer applications, supporting, monitoring and assisting users through globally defined processes, use of best market practices and ITSMIncident management - ensuring that incidents are resolved as quickly as possible, through palliative measures or bug fixesProblem management - ensuring root cause analysis, addressing the action plan, implementing actions and measuring resultsChange Management - ensure that the process is followed by bugs, problems and improvements that require changes to the production environmentManagement of the AMS Brazil team, in addition to partnering with the Global team to ensure the stability and availability of applications, as well as compliance with SLAs agreed in contractsInfluencing users to implement Pepsico standard tools, as well as following defined processesPerforming business impact analysis for critical incidents

• Opportunities to learn and develop every day through a wide range of programs. 
• Internal digital platforms that promote self-learning. 
• Development programs according to Leadership skills. 
• Specialized training according to the role. 
• Learning experiences with internal and external providers. 
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. 
• Financial wellness programs that will help you reach your goals in all stages of life. 
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.