Patient Access and LGBTQ+ Coordinator

United States·AllentownFull-timemid

OtherCoordinator

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Overview

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg,

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OtherCoordinator

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.

Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities. Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.

Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Patient Access and LGBTQ+ Coordinator.

The Patient Access and LGBTQ+ Coordinator will be responsible for answering incoming calls from patients, addressing their inquiries about healthcare services, scheduling appointments, inputting insurance details, providing information on appointment process, informed consent audio visits for abortion services, with a focus on PPKeystone’s Gender Affirming Care services all while maintaining a high level of customer service and confidentiality.

Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.

Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.

Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.

Attention to detail: Ensuring accuracy when collecting patient information and updating records.

Problem-solving skills: Identifying issues and finding solutions to address patient concerns.

Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.

Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.

Compensation for this position is $18.25 per hour

Medical, Dental, and Vision coverage options for you and eligible dependents

Life/AD&D, Short and Long Term Disability policy voluntary coverage options

Generous vacation, leave, and holiday benefits

Due to our commitment to pay equity, PPKey does not negotiate salaries.