Associate Director, Account Management

Manage some of the largest accounts at PPRO, driving new commercial opportunities with key decision-makers and influencers

Behave as a role-model within the Commercial team, sharing best-practise and insights to upskill colleagues

Develop and execute account plans to grow revenue and portfolio share

Identify and pursue cross-selling and upselling opportunities

Manage contract negotiations and renewals

Ensure customer satisfaction and retention

Analyse and report on account performance and market trends

Develop and implement strategies to mitigate risk and increase customer loyalty

Collaborate with cross-functional teams to deliver on customer needs and objectives

10yrs+ experience in account management, partnerships and or sales, with at least 3 years experience in the payments sector

Ability to build and maintain strong relationships with enterprise customers and internal stakeholders

Proven track record of achieving revenue targets and growing portfolio share

Strong business acumen and analytical skills

Excellent communication and interpersonal skills

Experience managing complex contract negotiations and renewals

Ability to work independently and as part of a team in a fast-paced environment

Experience in the technology or software industry is a plus

A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things

Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures