Manager, Customer Success

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

We've become aware of fraudulent messages impersonating Practice Better's recruitment team.

Please note:

• Practice Better will never ask for payment, banking details, or personal financial information at any stage of the hiring process
• All official communication comes from @practicebetter.io email addresses
• We will never ask you to purchase equipment, software, or gift cards
• We will never conduct interviews solely via text message or WhatsApp

If something feels off, trust your instincts. Verify any suspicious outreach by contacting us directly at careers@practicebetter.io before taking any action.

Thank you for helping us keep our hiring process safe and transparent.

We are looking for a Manager, Customer Success to join our growing team.

To achieve our ambitious goals, we’re looking for a strategic and hands-on Customer Success leader. This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. In this role, you’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers. We have a strong foundation of customers wanting to grow their use of Practice Better. Our opportunity is to continue to enhance how we help them by engaging more effectively and proactively through our digital and scaled channels.

You’ll partner closely with Product and Marketing teams to define and execute a comprehensive customer orchestration strategy tailored to key moments in the post-sale journey. Your team will empower customers to adopt, expand, and realize ongoing value from the Practice Better platform through an omnichannel, one-to-many approach.

Success in this role requires an innovative program builder who is deeply passionate about the customer experience, excels at cross-functional collaboration, and thrives in driving measurable outcomes. You’ll play a critical role in crafting tech-touch experiences and digital motions that are not only scalable but genuinely valued by customers—ensuring they feel informed, supported, and engaged at every stage.

You will lead a lean but high-leverage Customer Success team (starting with four direct reports) and oversee the following key areas:

• Onboarding
• Scaled & Digital Customer Success

This is a unique opportunity to help build the next chapter of Practice Better’s growth by investing deeply in our customer experience.

• →Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• →Company RRSP program with employer-matched contributions
• →Comprehensive health and dental benefits from day 1
• →$750 annual Health & Wellness Allowance
• →$1,000 annual Learning & Development Allowance to support your growth
• →$500 annual Home Office Allowance to set up a productive remote workspace
• →Sprout Family: personalized support for family-building and fertility journeys
• →Inkblot: confidential, digital mental health support from licensed professionals
• →Company-wide holiday closure in December
• →Regular virtual company-wide events, lunches, and team socials to stay connected

At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results.

We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day.

We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best.

If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values.

We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. 

If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide.

All applications are reviewed directly by Practice Better’s internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com.

Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at careers@practicebetter.io to verify its legitimacy.

AI in Recruitment at Practice Better
We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first-round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone.

What AI doesn’t do is make decisions. Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness.

We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver.

Candidate Privacy Policy
AI Policy