Field Service Manager

Premier Tech, is a world-class leader in industrial packaging equipment, supports its success through innovation, teamwork and the skills of its team members around the world. Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the Premier Tech team and make a real contribution to its growth!

You will be joining our skilled service team to assist in leading our team of field service technicians for our East market.

At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems, leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products

• Lead a team of field service technicians
• Promote health and safety to mitigate risks and safety issues
• Coach your team members to leverage their skills and optimize overall performance
• Drive high-level retention rates, engaging your team member through open and frequent communication
• Participate in customer calls and visits to help create and sustain a strong relationship
• Monitor and analyze performance indicators to improve customer experience and financial deliverables
• Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.
• Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team
• Communicate with team members and customers after work hours
• Travel approximately 25% of your time annually

• Technical background: a degree in engineering or related field
• Leadership experience: proven track record of successfully leading, coaching and motivating a team
• Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
• Communication: effective communication skills are essential for fostering collaboration between different stakeholders
• Business IQ: a strong understanding of business principles
• Abilities to manage several projects at once and successfully bringing them to completion

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!