Assistant Parts Manager - South Dallas

Assistant Parts Manager Responsibilities: 

Inside parts sales growth strategies

Optimize profit per product line & avoid margin erosion (freight, etc.)

Parts Manager back up when out of office

Yooz and backup Yooz approvals

Managing of Employees on front/inside/back counter personnel

Weekly one on one with team leads and employees.

Conduct Huddle meetings as per established cadence

Absenteeism and shift coverage.

Review and manage open tickets for compliance 

Time approvals every Monday for sales personnel.

Manage Paid Time Off approvals to ensure proper coverage.

Reviews and EDR’s for team

Establish and Management of goals for Counter, Phone Room, and Back Counter

Selecting and training of new countermen

Training on how to upsell.

Manage Call Center for optimal performance.

Manage performance against established standards and manage individual performance within the group

Establish outbound call protocols and measurement.

Assist in Customer issues.

Customer issues that arise for the walk-in business daily

Plan for unfilled shifts.

Respond to and answer questions from employees

Address employee interruptions which in turn helps get all tasks current and properly supervised.

Warranty (Communication with the SLC warranty team to make sure all warranties and customers are receiving the OTC credits in a timely manner)

Oversee warranty is done properly at time of file.

Write credits to customers once the warranty has been paid.

Maintain warranty schedule.

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self and subordinates in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

 

Ability to hire personnel required to meet departmental and organizational goals

Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals

Ability to effectively lead a team to achieve departmental and organizational goals

Ability to demonstrate techniques for stocking, inventory control, customer service, and associated duties in accordance with general standards and company policy

Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know

Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department

Ability to facilitate and/or conduct technical training

Computer proficiency

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to process data and organize it for management analysis

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to understand and follow work rules and procedures

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to interact well with others and be a positive influence on morale of department, dealership and organization

High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Management experience preferably in a dealership environment.

Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience.

 

IND - PARTS