Guest Service Agent - F&B

Guest Service Agent - F&B 
Mercure Tauranga

Mercure Tauranga is a contemporary 4-star hotel offering stylish accommodation, modern conference facilities, and a welcoming guest experience in the heart of Tauranga. Renowned for its commitment to quality service and comfortable stays, the hotel caters to both business and leisure travellers, creating a relaxed yet professional environment for guests and team members alike.

We are currently seeking motivated, customer-focused individuals to join our team. If you take pride in delivering reliable service and enjoy being part of a welcoming, high-performing environment, we’d love to hear from you.

About the Role

• In this multi-skilled position, you will:
• Deliver exceptional guest service at reception, over the phone, and throughout the hotel
• Efficiently and professionally check guests in and out
• Manage front office cashiering, payments, and basic reporting
• Support Food & Beverage operations during peak periods
• Assist with conference room set-ups and catering delivery
• Respond confidently to guest enquiries, requests, and feedback
• Promote hotel services, including upgrades, breakfast, parking, and dining options
• Collaborate closely with housekeeping, reservations, and operations teams to ensure smooth daily operations
• This role requires flexibility, professionalism, and a genuine passion for hospitality.

About You
You will bring:

• Previous experience in a hotel environment (Front Office experience preferred)
• A strong customer-service mindset with a positive, can-do attitude
• Excellent communication skills, both verbal and written
• The ability to multitask and remain calm under pressure
• High standards of personal presentation and professionalism
• A team-oriented and flexible approach to work
• Availability to work rotating shifts, including weekends and public holidays
• First Aid certification (desirable, but not essential)

What We Offer

• A supportive and professional team environment
• Ongoing training and development opportunities
• Exposure to both Front Office and Food & Beverage operations
• Opportunities for career growth within a respected hotel group
• A workplace that values honesty, respect, teamwork, aspiration, and ownership
• Competitive hourly rate based on experience
• Minimum guaranteed hours of 30 per week

Apply Now
If you enjoy working with people, take pride in delivering exceptional service, and are looking for a varied and rewarding hospitality role, we would love to hear from you.