Customer Service Rep II

• Minimum 2 years of experience in a customer service position, preferably in a call center environment
• PBM, pharmacy or health care industry experience preferred
• Health insurance background and knowledge of pharmacy terminology desired
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communication skills
• Excellent telephone etiquette and strong customer service orientation
• Highly organized with strong attention to detail
• Excellent time management skills
• Ability to work independently and with a team
• Ability to exercise logical critical thinking in problem solving
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours
• Bilingual English/Spanish is a plus

• High School Diploma or equivalent
• Pharmacy Technician Certification is a plus

Requires sitting, standing, and occasional light lifting.