Information Technology Manager

The IT Manager will be responsible for leading, managing, and overseeing the company’s entire Information Technology function to ensure reliable, secure, and efficient technology operations across the steel manufacturing facility.

The role holder will develop and implement IT strategies, manage IT infrastructure, support production systems, ensure cybersecurity compliance, administer business applications including ERP systems, and provide technology solutions that improve operational efficiency.

The ideal candidate must have strong technical expertise, leadership capabilities, and experience supporting IT operations within a manufacturing, engineering, or industrial environment.

• Develop and implement the company’s IT strategy aligned with business objectives and manufacturing operations.
• Lead the digital transformation agenda by identifying technology solutions that improve productivity and efficiency.
• Provide strategic advice to management on emerging technologies, IT investments, and process improvements.
• Develop and enforce IT policies, procedures, standards, and best practices.
• Prepare and manage annual IT budgets, resources, projects, and technology plans.
• Supervise IT personnel, vendors, consultants, and service providers.
• Manage the company’s IT infrastructure including servers, networks, computers, communication systems, and related equipment.
• Ensure continuous availability and reliability of all IT systems supporting production and business operations.
• Oversee installation, configuration, maintenance, and upgrading of hardware and software systems.
• Manage LAN, WAN, Wi-Fi, internet connectivity, CCTV, access control, and communication systems.
• Provide IT support for manufacturing operations and plant systems.
• Ensure technology availability for production planning, inventory control, quality management, and reporting systems.
• Collaborate with engineering and operations teams to improve system efficiency.
• Support industrial automation initiatives and data-driven manufacturing improvements.
• Ensure minimum downtime caused by IT-related failures.
• Ensure confidentiality, availability, and integrity of company data.
• Develop business continuity plans for IT systems.
• Monitor data storage, security, and recovery processes.Perform regular testing of backup and recovery systems.
• Manage IT support services for all departments.
• Ensure timely resolution of hardware, software, network, and system issues.
• Provide technical guidance and training to employees.Improve user adoption of technology tools and applications.
• Maintain high levels of internal customer satisfaction.
• Manage relationships with IT suppliers, consultants, and service providers.
• Negotiate IT service contracts and monitor service delivery.
• Evaluate technology solutions and recommend appropriate investments.
• Ensure vendors meet agreed service level agreements (SLAs).

• Minimum of a Bachelor’s Degree in IT, Computer Science, Computer Engineering, Information Systems or related field.
• A Masters Degree will be an added advantage
• Minimum of 5–8 years’ progressive IT experience.
• At least 3 years in an IT leadership or supervisory role.
• Experience within manufacturing, steel, engineering, FMCG, mining, or industrial environments preferred.
• Proven experience managing ERP systems and enterprise applications.