ETIC, Azure Technical Support Engineer - Associate

Cairo - Eticmid

Technical Support EngineerCustomer

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Quick Summary

Overview

Line of ServiceAdvisory Industry/SectorTechnology SpecialismAdvisory - Other Management LevelAssociate Job Description & SummaryAt PwC,

Technical Tools

Technical Support EngineerCustomer

Advisory

Technology

Advisory - Other

Associate

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.

Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.

We are seeking a motivated and skilled Azure Technical Support Specialist with 1-3 years of experience to join our dynamic support team. The ideal candidate will possess a strong understanding of Microsoft Azure services and be dedicated to providing excellent customer support.

Responsibilities

~1 min read

→Provide technical support for Azure services, including troubleshooting and resolving issues related to cloud infrastructure, applications, and services.
→Assist customers in understanding Azure features and functionalities, guiding them through best practices.
→Monitor and respond to support tickets in a timely manner, ensuring a high level of customer satisfaction.
→Collaborate with engineering and product teams to escalate and resolve complex issues.
→Document solutions and maintain knowledge base articles for internal and customer use.
→Participate in on-call rotation to provide after-hours support as needed.
→Stay up to date with Azure updates, features, and industry trends.

Requirements

~1 min read

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1-3 years of experience in technical support or a similar role, preferably with a focus on cloud technologies.
Familiarity with Microsoft Azure services (e.g., Virtual Machines, Azure Active Directory, SQL Database) and tools.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills, both verbal and written, with a customer-focused mindset.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant certifications (e.g., Microsoft Azure Fundamentals, Azure Administrator) are a plus.

Nice to Have

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architecture Frameworks, Business Process Modeling, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Virtualization, Communication, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Firewall (Network Security), Inclusion, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Troubleshooting, Microsoft Azure, Network Access Protocols, Network Cloud Computing Platforms, Network Design and Deployment, Network Infrastructure {+ 10 more}