IN_Specialist 3_Human Resource_HR Shared Services_IFS_Kolkata

Internal Firm Services

Not Applicable

Operations

Specialist

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job description 

·       Role of Learning Operations specialist with key responsibilities around LMS administration and management 

·       Playing an important role in helping manage the L&D operations 

·       Supporting L&D interventions with smooth and seamless logistical and operations support 

·       Providing support to the team in managing and coordinating the L&D programme 

·       To ensure accurate, timely and high-quality reporting across HC metrics. 

·       To create & deliver analysis of Learning & Development to identify actionable insights. 

·       To gather data from various sources, and analyzing large data sets to create consumable reports/presentations. 

  

Responsibilities 

Learning & Development 

·       Co-ordinate with business and HC team to execute L&D frameworks. 

·       Support assessment of technical and professional development needs of business units 

·       Support in executing Role based curriculums – technical and behavioral 

  

Learning infrastructure management 

·       IT Infrastructure management inside the class room 

·       Seating arrangements 

·       External venue management 

·       Class logistics management – stationery, training materials and food and beverage 

  

Learning helpdesk 

·       Resolving learners queries (pre and post course) 

·       Provide technical support on LMS and e-Learning courses 

  

Learning Management System – Vantage 

  

·       Create / Maintain course offerings and curriculums 

·       Enrolment Management (Proxy Enrolment, Early cancellations, Late Cancellations, waitlists) 

·       Managing transcripts 

·       Administering evaluations 

·       Administering assessments 

·       Sending calendar invites and reminders 

·       Announcing courses - Upload attendance, closing offerings 

·       Virtual learning support - Create Web-Ex/ Live meeting events 

  

Reporting 

·       Generating periodic dashboards and reports from Vantage/CSOD. 

  

Mandatory Skill sets 

·       Good knowledge of Excel, VBA, Macros, PowerPoint. 

·       Ability to take ownership and handle various & confidential HR/L&D data 

·       Ability to prioritize the work and deliver high quality on time.   

·       Flexible and willing to go the extra mile to meet the requirements of the work 

·       Should have an analytical mindset 

·       Should be able to suggest opportunities for automation, scheduled reporting rather than manual work 

Preferred Skill sets 

       Clarity of thought 

·       Good Communication and Interpersonal skills 

Education qualification- 

Mba 

Experience-1-3 years 

 

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Digital Tooling, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 9 more}

Not Specified

No

No

October 22, 2026