Manager - Operational Readiness

Qiddiya Investment Company is seeking an experienced Manager - Operational Readiness to ensure successful operational launches of our projects within the entertainment and leisure sector. This role is critical in coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.

• →Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines.
• →Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch.
• →Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units.
• →Design and implement training programs to prepare staff for operational roles and service excellence.
• →Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance.
• →Drive continuous improvement by analyzing operational processes and recommending enhancements.
• →Champion guest-centric operational strategies to enhance visitor satisfaction.

· Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field.

· Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors.

· Strong project and stakeholder management skills with ability to lead cross-functional teams.

· Proven experience in risk identification and mitigation within operational contexts.

· Excellent communication, analytical, and problem-solving skills.

· Experience designing and delivering staff training programs.

· Ability to work in a fast-paced environment managing multiple priorities.

· Familiarity with Saudi Arabian business environment and culture is preferred.