Fraud Apprentice - Italian Market 🇮🇹 (Paris/Milan)

➡️ What you'll do

• Own inter-bank fraud communications: You'll manage day-to-day email exchanges with other banks to share intelligence, flag suspicious activity, and resolve fraud cases on the Italian market.
• Handle fraud alerts and cases end-to-end: You'll treat fraud alerts, analyze onboardings, and monitor client transfers to detect and prevent fraudulent activity.
• Keep the team focused by managing internal requests: You'll answer requests from Customer Care, Banking Ops, Onboarding, and other internal stakeholders — so fraud agents can stay on analysis.
• Contribute to AI-powered alert creation: You'll participate in building and refining fraud detection bots and alert definitions as the Italian market scales.
• Progress toward autonomous case management: You'll follow a clear growth path — from learning tools and basic cases (months 1–3) to handling alerts independently.

➡️ What we're looking for

• Italian & English proficiency: You communicate fluently in Italian and in English — this is essential to handle inter-bank communications and support Italian customers.
• Strong written communication: You write clear, professional, structured emails — the kind you'd send to another bank, not a Slack message.
• Attention to detail and rigor: You don't miss things — you notice anomalies, double-check before acting, and stay organized when managing multiple open cases.
• Proactive mindset and genuine curiosity for fraud: You've done your own research into fraud and financial crime, and you're excited to learn by doing in a real operational context.
• AI-native approach to work: You use AI tools in your studies or daily workflow and are curious about how they can make fraud detection faster and smarter.

➡️ What we can offer you

• Real fraud cases from day one — not simulations: you'll be in the queue handling live cases in a fast-growing Italian market, with genuine impact from the start.
• A cross-European team across Paris, Milan, and Barcelona, with access to a European inter-bank anti-fraud association — rare exposure for an apprenticeship.
• Front-row seat to AI in fraud detection — you'll contribute to building bots and defining new alerts, not just use the tools that already exist.
• A manager who develops, not micromanages — intensive onboarding in the first days, weekly 1:1s throughout, and real autonomy once you're up to speed.

➡️ Your future manager

You'll report to Andrea Camoletto, Fraud Team Lead. Andrea leads a cross-European team spread across Paris, Milan, and Barcelona. His style: open to conversation, focused on developing technical skills, quality over quantity, and calm and supportive under pressure. Expect intensive onboarding at the start, weekly 1:1s, and increasing autonomy as you grow.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.