KYCB Analyst - Dutch Market

Spain·BarcelonaFull-timemid

OtherAnalyst

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Key Responsibilities

Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.

Technical Tools

OtherAnalyst

~1 min read

→Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.
→Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job.
→Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.
→Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.
→Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team.

Dutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language.
Comfortable on the phone: you're not afraid of outbound calls — you'll make several a day.
An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision.
Understanding of what's at stake: this isn't a call-centre job — it's a payment institution, and validate/reject decisions carry real compliance weight.

Growth at scale: Be part of Qonto's expansion, working in a fast-paced, growth-oriented environment.
A collaborative team: Work with a team that values cooperation, communication, and continuous improvement.
Real tool mastery: Build hands-on expertise with customer service tools like Zendesk, Notion, and others.
Ownership from day one: A hands-on culture where you take on real responsibilities and make real decisions.

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)