IAM support analyst

## Company: Qualcomm India Private Limited ## Job Area: Information Technology Group, Information Technology Group > Identity Support Analysis ## Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary: As a Identity Support Analyst, you will manage the provisioning, modification, and termination of internal account access across Qualcomm’s business applications and infrastructure. This includes systems such as Oracle Identity Management, Saviynt Security Manager, Active Directory, Azure Active Directory, and UNIX. You will support identity governance, access management, and privileged access management (PAM), supporting M&A’s contexts, Embracing Automation ideas while ensuring Qualcomm’s IP remains secure and business operations run smoothly. ## Enhanced Cybersecurity Focus: As an Identity Support Analyst, you will play a critical role in enhancing the cybersecurity posture of the organization. You will be responsible for identifying and mitigating Identity and Access security risks, identifying and supporting best practices for identity and access management, and ensuring compliance with industry standards and regulations. Your expertise in IAM tools like OIM, Saviynt, CyberArk and HashiCorp will be crucial in supporting Identity and Access Governance and safeguarding privileged accounts and preventing unauthorized access. You will also collaborate with the cybersecurity team and take action on time sensitive cyber incidents. ## Customer Experience Excellence: Providing exceptional customer experience is at the core of this role. You will be responsible for delivering high-quality support services to internal stakeholders, ensuring their needs are met efficiently and effectively. Your strong communication skills and ability to interact with all levels of the organization will be essential in building positive relationships and fostering a culture of collaboration. You will actively review the SOPs to improve service delivery, track and monitor customer requests to ensure timely resolution, and continuously seek opportunities to enhance the overall customer experience. ## Key Responsibilities: \- Deliver high-quality identity and Access support services and maintain security posture across the organization. \- Manage and troubleshoot tasks across 5+ ServiceNow queues, escalating as needed for timely resolution. \- Collaborate with shift leads and stakeholders to align with daily priorities and operational goals. \- Review the Standard Operating Procedures (SOPs) and team documentation. \- Timely execution of assigned tasks / Projects. ## Required Skills & Experience: * 3+ years of experience in Identity and Access Management (IAM) processes and systems. * Strong understanding of identity lifecycle management from Human Resource Management Systems (HRMS) to Identity and Access Management (IAM) to directories (AD, LDAP, Entra ID). * Hands-on experience with: * End to End Identity and Group lifecycle management * Supporting Provisioning tools such as OIM and Saviynt * Azure Entra ID administration (including guest accounts) * Active Directory administration and basic PowerShell scripting * Familiarity with ticketing systems (ServiceNow, Jira). * Supporting PAM tools like CyberArk and HashiCorp * Strong problem-solving skills and ability to work in a fast-paced environment. * Understanding of SOX compliance, supporting internal audits, and reporting. * Ability to manage queues and contribute to meeting KPIs and KRIs. ## Preferred Qualifications: * Bachelor’s degree in information technology or a related field. * Experience with SPLUNK dashboards and advanced Microsoft Office tools. * Strong communication skills with the ability to interact across all organizational levels. * Self-motivated, detail-oriented, and a proactive team player. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.