Customer Service Associate D5

About Us

Quantanite is a leading global provider of Business Process Outsourcing (BPO) services, renowned for delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. As we continue to grow rapidly, we are seeking passionate, customer-centric individuals to join us on our journey.

About the Role

We are looking for enthusiastic and empathetic Customer Service Representatives to join our frontline support team. In this role, you will assist customers using a leading food delivery platform, ensuring that queries are resolved efficiently and that every interaction leaves a positive, lasting impression.

Your ability to remain calm under pressure, think on your feet, and communicate clearly will be key to your success.

Key Responsibilities

• Respond to customer queries via phone, chat, and email in a professional and timely manner
• Resolve issues related to orders, payments, deliveries, and mobile app usage
• Provide accurate information regarding delivery timelines, item availability, and platform promotions
• Liaise with internal teams, including logistics and third-party partners, to resolve customer concerns
• Accurately document all customer interactions and outcomes within internal systems
• Escalate unresolved issues with clarity and urgency, ensuring proper follow-through
• Identify recurring issues impacting customer satisfaction and share insights with team leads

What You Bring

• A minimum of 1 year’s experience in a customer service role, preferably within a high-volume or on-demand environment (e.g., e-commerce, retail, logistics, or food delivery)
• Excellent verbal and written communication skills
• Strong problem-solving abilities, with the capacity to remain composed under pressure
• Tech-savviness, with the ability to navigate multiple digital platforms simultaneously
• A genuine passion for helping others and delivering exceptional customer experiences
• Flexibility to work shifts, including evenings, weekends, and public holidays

Why Join Us

• Comprehensive, hands-on training and continuous support
• Clear opportunities for career progression and internal advancement
• An inclusive, people-first culture within a vibrant team environment
• The opportunity to make a meaningful impact by supporting customers every day

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

If you're ready to be part of something dynamic, apply today and help us deliver service with heart.