Remote Customer Support and Sales Operations Coordinator

A full-service licensed telecommunications carrier and analytics provider is seeking a highly organised, detail-oriented, and proactive Coordinator to provide comprehensive support across their customer care and sales operations teams. This remote role is ideal for a versatile professional who excels at balancing client communication, ticket workflow management, and cross-departmental coordination in a fast-paced environment. Operating within the international B2B software and telecom infrastructure sector, the successful candidate will act as a vital link between corporate contact center clients and internal technical departments. Primary focuses include ensuring smooth administrative workflows, managing service tickets, maintaining pipeline accuracy, and facilitating number procurement processes. The hours of work for this full-time remote role require strict alignment with standard US business hours (typically covering an 8-hour shift between 08:00 and 18:00 across relevant US time zones, such as EST or CST, depending on operational demands). Key Responsibilities Customer Support & Issue Resolution: Manage registration and remediation work orders, respond professionally and timeously to inbound email inquiries from business clients, and monitor ongoing support requests. Ticket Management & Escalation: Create and escalate technical support tickets requiring engineering or developer analysis, ensuring meticulous tracking and follow-up until resolution. Sales Operations & Pipeline Support: Engage prospective corporate customers within the sales pipeline, maintain accurate records in the CRM system, and assist with tracking and reporting lead opportunities. Administrative Coordination: Document internal operational procedures, take meeting notes, distribute action items, and maintain organized data records across systems. Project & Team Collaboration: Provide light project management support by tracking tasks, managing operational timelines, and coordinating follow-ups between sales, support, and engineering departments. Requirements Experience: 2 to 5 years of proven experience in customer support, operations coordination, sales administration, project coordination, or a similar administrative role. Communication Skills: Exceptional written and verbal English communication skills with a professional, customer-centric approach. Operational Skills: Strong organizational and multitasking abilities, high attention to detail, strong problem-solving capacity, and the ability to manage competing priorities. Remote Infrastructure: A stable high-speed internet connection, a reliable personal computer/laptop, a quality headset and webcam, and a dedicated, professional workspace. Preferred Qualifications Prior experience working within SaaS (Software as a Service), telecommunications, cloud communications, or technical contact center support environments. Experience collaborating with international remote teams aligned to North American markets. Background supporting customer success, customer care, or sales operations teams. Required Software Skills Experience with CRM software (Zoho CRM is highly advantageous). Exposure to ticketing systems (Zoho Desk preferred). Familiarity with project management software (such as Monday.com). Proficiency in Google Workspace or Microsoft 365 environments. Communication tools including Slack or Microsoft Teams. Benefits Remote Flexibility: Fully remote work environment allowing for a balanced professional lifestyle. Professional Growth: Exposure to international telecom operations, advanced B2B analytics, and collaborative, cross-functional teams. Dynamic Culture: A structured yet adaptable environment that values accountability, proactivity, and continuous process improvement.