Support Analyst

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together.

We’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful.

We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

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  Assist our members with questions on how to use the Range platform

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  First line of defense on technical issues they are experiencing

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  Figure out the member's problem quickly and effectively offer the right solution

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  Create and maintain a knowledge library of how Range works

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  Maintain success metrics and data as directed

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  Be an active part of a collaborative team and share best practices

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  Refine our customer-facing AI agent to scale support

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  Leverage AI tools to uplevel your daily output

• 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred

• Strong problem-solving and written communication skills

• BS or BA preferred

• Experience using financial services technology

• An interest in the tech industry and/or consumer fintech experience