Implementation Engineer

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

• →Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
• →Own launch timelines and technical implementation plans for new integrations
• →Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
• →Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts
• →Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
• →Troubleshoot complex API and integration issues across distributed systems
• →Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes
• →Support international business development teams in implementing and scaling solutions efficiently
• →Provide project management oversight and structured feedback to Engineering on new product features impacting partners

• 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
• Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies
• Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
• Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations
• Experience supporting customer environments post go-live and maintaining operational health of live integrations
• Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)
• Track record of managing multiple clients and concurrent technical initiatives with clear prioritization
• Strong communication skills with both technical and executive stakeholders
• Comfort operating in a high-growth environment where priorities shift quickly
• Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership
• Willingness to both collaborate cross-functionally and independently drive initiatives
• Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation

• Familiarity with Git 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $114,000 - $135,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote