Director, Program Management

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

As a Director, Program Management you serve as a key leader on accounts. You are the orchestrator of client portfolios and the projects within them. You’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to delivery. You are passionate about the space from digital, CRM and emerging technologies. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills.

• →Orchestrates the motion of every project liaising with all departments from start through completion.
• →Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, estimates/scopes of work and timelines.
• →Aligns with resource management to ensure resources are available and present at appropriate times throughout the project lifecycle.
• →Manages simultaneous programs within budgetary and schedule constraints.
• →Monitors, reports, prioritizes and solves for project progress and risk. Escalates as necessary to ensure integrity of client scopes and agency profitability.
• →Serves as a client-facing partner, building trusted relationships and ensuring alignment on program goals, timelines, and delivery across integrated campaigns.
• →Leads quality assurance requirements for the project. Responsible for maintaining the required level of quality through every step of the delivery process.
• →Initiates all activities to support project close out and “retrospectives”.
• →Leads efficient meetings and conference calls. Ensures clear communication and team alignment post meeting.
• →Sets and manages expectations for the team and quality through effective communication and problem-solving.
• →Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

• 10+ years of related project management experience managing integrated marketing campaigns, including digital and direct mail, at an advertising or media agency.
• Team player that understands how to work effectively in a fast-paced, evolving and dynamic organization.Possesses excellent inter-personal and communication skills.
• Excellent conflict resolution skills, escalates issues appropriately.
• Takes personal responsibility for individual development and approaches every situation as an opportunity to learn.
• Evidence of working with project management methodologies and tools, Jira, WorkFront or similar Program Management tools a must.
• Experience managing and mentoring Program Managers, including oversight of workload, prioritization, and delivery quality.
• Commercially minded and capable of identifying business and growth opportunities.

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.