Associate, Mid Market Accounts

Bengalurumid

OtherAssociateMidMid-Market Account Manager

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Quick Summary

Key Responsibilities

Customer Management - Based on the customer profile, conduct merchant conversations to get feedback, understand pain points, areas where they need support.

Technical Tools

OtherAssociateMidMid-Market Account Manager

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

~1 min read

This person is a growth + retention driver for the MM merchant portfolio, owning customer conversations, adoption, data tracking, and cross-functional coordination to move AMB, TPV, and retention metrics. They operate at the intersection of Customer Success, Analytics, and Revenue Growth.

Responsibilities

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→Customer Management - Based on the customer profile, conduct merchant conversations to get feedback, understand pain points, areas where they need support. Focus on Product understanding and adoption as key growth drivers.
→Data & Analytics - Track Key customer Metrics (Product adoption and Usage, Revenue etc) to understand the customer profile.
→Maximizing Sales Opportunities - Special focus on retention & identification of opportunities for upselling & cross-selling. This team will own targets on key growth metrics.
→Cross-Functional Coordination - Work with other cross-functional teams (sales, product, Ops & marketing) as and when required

Requirements

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2-4 years experience in Sales and/or Business Development
Product focussed sales aptitude/experience
Strong business acumen and result oriented approach
Strong interpersonal skills and ability to maintain long-standing relationships with clients
Analytical Skills: Proficient in data analysis and interpretation, with the ability to derive actionable insights from customer data and metrics.
Relevant experience in the Fintech/Banking Industry would be a plus
Must have experience in B2B Sales
Comfortable working across multiple departments in a deadline-driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.

Location: Bangalore

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.