Onboarding Specialist - Technical Consultant

AustraliaFull-Timemid

OtherOnboarding Specialist

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Quick Summary

Overview

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data.

Technical Tools

OtherOnboarding Specialist

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.

A RecordPoint Onboarding Specialist (Technical) engages with customers and colleagues to enable the successful adoption of RecordPoint software products. You will be responsible for delivering RecordPoint solutions and services to support successful product implementations, integrations, and migrations.

This is a hands-on, customer-facing role focused on technical onboarding and solution delivery. You will help customers get up and running with RecordPoint by designing and implementing practical, scalable solutions that drive value quickly and effectively. You’ll solve interesting technical problems, work with complex data and cloud environments, and collaborate with a high-performing team to deliver strong customer outcomes.

Build trusted relationships with customers by understanding their business goals and technical requirements
Conduct discovery sessions to gather, document, and validate client requirements
Help customers define technical solutions that align with their needs and RecordPoint capabilities
Understand customer success criteria and support delivery of positive implementation outcomes

Design onboarding and implementation approaches that meet customer needs
Help shape scalable, supportable, and best-practice technical solutions
Collaborate with internal teams on product enhancements, technical patterns, or custom requirements where needed
Contribute technical input to scoping, proposals, and solution planning activities

Deliver technical onboarding activities including configuration, connector deployment, integration, and migration support
Design and manage migration and integration activities with internal technical teams, customer teams, and vendors
Support deployments across cloud and Microsoft 365 environments
Troubleshoot and resolve technical issues during implementation
Develop scripts, tools, or repeatable methods to improve delivery efficiency
Translate customer requirements into clear technical actions and business outcomes
Support Project Managers in overcoming deployment challenges and maintaining momentum

Train customers and internal team members on RecordPoint products and technical solutions
Create and maintain technical documentation, deployment notes, runbooks, and user guides as required

Manage multiple onboarding and technical delivery activities at the same time
Work closely with customers, Project Managers, and internal teams to achieve milestones on time
Provide clear progress updates, task status, and risk information throughout delivery
Collaborate with other consultants and specialists to deliver successful customer outcomes

3+ years of experience implementing SharePoint, Microsoft 365, ECM, or EDRMS solutions
3+ years of experience in a client-facing consulting, implementation, or technical delivery role
Experience with Azure, Microsoft 365 Administration, and Azure Active Directory / Entra ID
Experience designing, building, and deploying cloud solutions, including SaaS and PaaS
Experience migrating customers from on-premises platforms to modern cloud solutions
Strong troubleshooting, problem-solving, and technical communication skills
Ability to work across multiple projects and priorities in a fast-paced environment

Nice to Have

~1 min read

Experience with records management or information management solutions
Direct experience with RecordPoint products
Understanding of security principles and controls in cloud environments
Experience with scripting or automation using tools such as PowerShell or Python

Microsoft 365, SharePoint Online, Azure, Power BI, PowerShell, Python, C#, Web/Swagger API, Docker, Podman, AKS, OpenShift

Fast-growth Australian-owned company

Flexible work environment and a strong focus on work-life harmony

Innovation is our way of life

Personal Development budget for all staff

Access to Employee Stock Ownership Plan

A brilliant graduate program that provides both mentoring and growth opportunities for all

Work on a product that makes a real social-good impact on the world

Global opportunities!