Records & Information Management (RIM) Consultant

SydneyFull Time - Flexible locationmid

OtherRecords & Information Management Rim Consultant

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Quick Summary

Overview

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data.

Technical Tools

OtherRecords & Information Management Rim Consultant

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.

Scope:

As a Records & Information Management (RIM) Consultant, you will deliver end-to-end implementations of the RecordPoint platform across multiple customer environments.

This is a high-impact, client-facing role where you will take ownership of improving information governance, compliance, and data management outcomes. You will partner closely with customers to understand their needs, design scalable solutions, and ensure successful adoption of the platform.

Operating within a fast-paced consulting environment, you will manage multiple concurrent projects while working across diverse industries and use cases. This role is ideal for a self-starter who thrives in ownership-driven environments and is motivated to leave systems, processes, and customers better than they found them.

Acting as a Subject Matter Expert in Records Management and Information Governance

Leading customer engagements and guiding adoption of the RecordPoint platform

Building strong, trusted relationships with clients and key stakeholders

Delivering high-quality consulting services aligned to customer success and compliance objectives

Staying current on industry trends across Records Management, Information Governance, and AI

Troubleshooting issues, managing tickets, and providing proactive client updates

Client Engagement

Serve as a trusted advisor, understanding client goals and translating them into actionable solutions
Conduct discovery sessions to gather and document business and technical requirements
Define success criteria and ensure alignment to client ROI and outcomes

Solution Design / Architecture

Design and implement scalable RecordPoint solutions aligned to client needs
Develop and maintain best-practice solution frameworks
Collaborate with product and engineering teams on enhancements and customizations

Implementation, Migration & Integration

Deliver end-to-end implementations, from configuration through deployment
Resolve issues quickly and effectively during implementation phases
Partner with cross-functional teams and Project Managers to ensure successful delivery
Translate business requirements into practical, outcome-driven solutions

Training & Documentation

Train customers and internal teams on RecordPoint products and best practices
Create and maintain user guides and technical documentation

Communication & Project Management

- Manage multiple client engagements simultaneously in a fast-paced environment
- Provide regular updates on progress, risks, and milestones
- Support pre-sales activities including scoping, SoWs, tenders, and RFx responses