Part-time PA / Operations Coordinator

Positioned within a leading cruise specialist agency, this role is designed for a high-functioning administrative professional who thrives in a precision-led environment. This is a part-time role requiring 4 hours per day, 3 days a week (Tuesdays, Thursdays, and Fridays) offering flexible start and end times. This is initially a 3-month fixed-term contract, with the potential to transition into a permanent, full-time role for the right candidate. You will serve as a critical support pillar to the Business Owner, blending executive-level assistance with complex sales support and market research. This is a career-defining opportunity for a solutions-driven individual to proactively suggest and implement AI tools to elevate the service delivery of a leading luxury brand. Responsibilities: Personal Assistance & Gatekeeping: Provide high-level, meticulous administrative support to the Owner, acting as a trusted right-hand. Take full ownership of all tasks passed on, providing constant feedback and adhering to strict deadlines. Strategic Research & Sales Support: Conduct "deep-dive" research into luxury cruise products, specifically smaller, high-end vessels and expedition cruising. Independently investigate up-and-coming cruise trends and niche luxury products to keep the business at the forefront of the industry. Handle online cruise bookings, quotes, and product research with absolute numerical accuracy. AI Implementation & Technical Innovation: Act as the internal champion for digital transformation; proactively research, suggest, and implement AI tools to automate repetitive tasks and simplify information for clients. Continuously improve internal processes and systems for greater efficiency and "less noise." High-End Communications & Marketing: Draft sophisticated, error-free written communication for high-net-worth clients (bookings can exceed $100,000; precision is non-negotiable). Manage the layout and presentation of marketing emails, digital magazines, and high-end collateral, ensuring a meticulous and "neat" aesthetic. Ensure all client touchpoints (dates, prices, spelling) are flawless to eliminate the need for owner intervention or rewriting. Office Operations & Systems Management: Adhere to and update very detailed systems and checklists. Manage digital document workflows, including the downloading, editing, and formatting of high-end PDFs and brochures. Maintain a quiet, industrious office environment, ensuring all "work in progress" is tracked with excellent memory and awareness. Requirements Experience: 5–10 years as a PA, Executive Assistant, or Operations Coordinator, with a strong preference for candidates who have supported C-Suite executives or business owners with complex international travel. Education: Grade 12 is essential; additional tertiary qualifications are advantageous. Industry Knowledge: Previous experience in a cruise or travel environment is a strong recommendation. Personal travel experience is a significant advantage. Technical Excellence: Proficiency in MS Office and Google Suite, with the "tech-fluency" to investigate and implement new AI tools and software. The "Zero-Error" Mindset: Exceptional command of English with a proven track record of impeccable accuracy in high-pressure, deadline-driven environments. Character Traits: Solutions-driven, resilient under pressure, self-disciplined, and able to work independently without constant supervision. Logistics: Must possess a valid driver’s license and own a reliable vehicle. Benefits Part-time (three half days per week) and flexible hours.