Reddit9h ago

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Community Support Specialist

United KingdomRemotemid

OtherCommunity Support Specialist

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Quick Summary

Overview

Key Responsibilities

Provide first-line support for non-technical issues raised by Reddit users. Handle and resolve ticketed support requests from moderators promptly and effectively. Escalate complex issues to appropriate teams and follow up to ensure resolution.

Requirements Summary

Previous experience as a moderator on Reddit. Knowledge of Reddit's platform and community dynamics. Experience working with customer support, success, and analytics software platforms (Zendesk and Salesforce are a plus).

Technical Tools

salesforcecustomer-support

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Responsibilities

~1 min read

→Provide first-line support for non-technical issues raised by Reddit users.
→Handle and resolve ticketed support requests from moderators promptly and effectively.
→Escalate complex issues to appropriate teams and follow up to ensure resolution.
→Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
→Maintain comprehensive documentation of support interactions and resolutions.
→Stay updated on platform changes and community guidelines to provide accurate and timely support.
→Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.

Requirements

~1 min read

Previous experience as a moderator on Reddit.
Knowledge of Reddit's platform and community dynamics.
Experience working with customer support, success, and analytics software platforms (Zendesk and Salesforce are a plus).
Passion for understanding customer needs and delivering exceptional customer support and experiences.
Proven experience in providing first-line support in a customer service environment.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to troubleshoot issues effectively.
Experience working in a team-oriented environment and collaborating with cross-functional teams.
Nice to have: Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian)

What We Offer

~2 min read

✓Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

✓Family Planning Support

✓Gender-Affirming Care

✓Mental Health & Coaching Benefits

✓Group Personal Pension Scheme with Employer match

✓Private Medical and Dental Scheme

✓Income Replacement Programs

✓Bike to Work scheme

✓Flexible Vacation & Paid Volunteer Time Off

✓Generous Paid Parental Leave

Location & Eligibility

Where is the job

United Kingdom

Remote within one country

Who can apply

Listing Details

Posted: May 13, 2026
First seen: May 13, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: May 13, 2026

Signal breakdown

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Apply for this position

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"The front page of the internet,” Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.

Employees

750

Founded

2005

Domain

Jobs

External application · ~5 min on Reddit's site

Please let Reddit know you found this job on Jobera.