Merchandise Associate - Universal Kids Resort

JOB SUMMARY:

Responsible for conducting sales transactions with Guests in a variety of indoor and outdoor Merchandise locations throughout Universal Kids Resort property. Responsible for upholding Universal Kids Resort’s Guest Service standards, interacting positively with Guests in a friendly and courteous manner, upselling featured items as noted for each location and maintaining the cleanliness of work locations including the replenishment of inventory and supplies.

JOB RESPONSIBILITIES:

• Provide an interactive Guest experience by selling select merchandise throughout the resort, welcoming Guests and thanking them upon exit. Generate excitement and interest in offerings with Guest interactions, theming, sharing information and utilizing spieling techniques to create a fun and inviting environment. Communicate with the management team to enhance the Guest and Team Member experience.
• Actively demonstrate product knowledge and utilize suggestive selling techniques to encourage offerings to each Guest.
• Process merchandise sales and returns, wrap and bag merchandise; handle credit card transactions, gift cards, and discounts (where applicable).
• Stock merchandise at multiple locations, optimizing usage of stockrooms and shelving space, keeping stockrooms clean and organized. Perform periodic item cycle counts as assigned. Process damaged product by removing from location and filling out proper paperwork. Assist with merchandise drop off processes for hotel Guests by securing merchandise and delivering to hotel Front Office team for Guest pick up.
• Maintain sales floor and outdoor cart appearance standards by cleaning floor surface, dusting counters and displays using cloths, brooms, brushes and/or cleaning agents. Assists with projects, initiatives and sustainment efforts as directed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

ADDITIONAL INFORMATION:

• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Must be able to work a flexible and varying schedule based on business needs.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED preferred.

EXPERIENCE:

• 6+ months of retail experience preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.

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