Client Development Coordinator

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

• Convert VIP outreach into measurable revenue through proactive, personalized targeted communication strategies designed to deepen brand loyalty.
• Maximize styling appointment volume and conversion rates by leading proactive outreach, scheduling appointments with curated inventory pulls, and ensuring flawless end-to-end client follow-up.
• Analyze client profiles to unlock revenue opportunities, utilizing deep product knowledge to style clients and drive incremental orders. 

• Translate brand approved voice and tone into effective customer communication via email and SMS.
• Surface customer insights, shopping patterns, and competitive findings to inform strategy.
• Stay ahead of cultural and fashion trends across social platforms including TikTok, Instagram, and Pinterest.

• Partner with Retail, Customer Strategy, and Cross-functional teams to support Client Development initiatives.
• Maintain customer profiles and ensure data accuracy within clienteling tools.
• Assist with reporting, campaign execution, and ongoing program optimization.
• Support VIP events, activations, and special customer experiences as needed.

• 2–4+ years of experience in fashion retail, styling, clienteling, CRM, or customer experience.
• Strong understanding of luxury or contemporary fashion and exceptional trend awareness.
• Experience building customer relationships through personalized service or outreach.
• Comfort using CRM or clienteling platforms to manage customer engagement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

• Passionate about fashion, styling, and creating memorable customer experiences.
• Naturally curious with sharp instincts for trends, culture, and customer behavior.
• Detail-oriented and proactive, with a high standard for execution and communication.
• A relationship builder who enjoys connecting with people both in-store and digitally.
• Comfortable working cross-functionally and bringing new ideas to the table.
• Proactive self-starter who goes the extra mile, thrives on building from the ground up, pursues results, and is excited to help build and scale a best-in-class Client Development program