Admissions Counselor I

The Admissions Counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at Regent University. The environment for this position is a blended inbound and outbound call center. This position is expected to demonstrate effective professionalism and extraordinary customer service while communicating and managing prospective students and applicants of Regent University. 

• Represent Regent University as a general recruiter for all undergraduate and graduate school programs providing extraordinary customer service with each prospect, applicant and enrolled student. 
• Develop and maintain comprehensive knowledge on all undergraduate, graduate, and doctoral programs and effectively counsel prospective students on program fit and admissions requirements. 
• Develop and maintain comprehensive knowledge on all applicant and student-related resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and student resources. 
• Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality. 
• Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes. 
• Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing. 
• Commitment to learning and professional development. The admissions counselor is responsible for learning and retaining all new and job-related content presented (for utilization in daily work). 
• Coordinate and participate in admissions and recruitment events as required.
• Assist with onboarding and training of new staff members.

• Bachelor's Degree preferred 
• 1-2 years of admissions, customer service, sales and/or telemarketing/tele-counseling experience beneficial
• Strong organizational abilities, excellent written and oral communication skills and interpersonal skills, with an ability to establish rapport with a diverse customer base
• Must be motivated, coachable, and be effective in a production-driven work environment
• Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm)
• Reliable transportation to travel to and from work in a timely manner
• Appropriate competence and ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite and phone systems and multi-tasking within these systems including average to minimum typing speed of 40 WPM
• Christian commitment consistent with Regent University mission as described in our application, website, and Employee Handbook 

• Employee must embrace the mission of Regent University as evidenced by his/her Christian witness
• A heart for the personal, spiritual, and professional development of students
• Ability to maintain prospect, applicant, student, and institutional confidentiality
• Excellent customer service skills and the ability to provide service in a professional manner
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.