Head of Client Performance

London - HybridHybridfull-timeexecutive

OtherClient

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Quick Summary

Key Responsibilities

know where performance is breaking, what we’re fixing, in what order, and what each intervention is worth. Work shoulder to shoulder with engineers, product designers, and data scientists,

Technical Tools

OtherClient

Get this right and the relationship changes. Instead of explaining a miss after the fact, you're showing a client where their parcels are being lost, what we're doing to fix it and what we expect that intervention to be worth, before they've had to ask. They can plan around us. They stop chasing and start relying on us to tell them first. That's what turns a supplier into a strategic partner.

You'll own two pictures and the connection between them: internally, a single view of what the network is doing to improve quality and in what order; externally, the performance story each strategic account sees. Today those views live in different places. Your job is to join them.

You'll lead a small team, with data, engineering, product and our operational pillars around you. You won't be building the underlying capture and attribution systems. Our engineering and data teams own that, and you inherit them. Which means you start from numbers you can trust, and can focus on the harder question: what should we do about them?

Responsibilities

~1 min read

→
1. →
  Talent Acquisition Interview - 30 min
2. →
  Hiring Manager Interview - 60 min
3. →
  Case Study - Onsite - 75 min
4. →
  Final Interview - 1 hour
5. →
  Decision and offer within 48 hours; Our process mirrors our pace of work.

What We Offer

~1 min read

✓Aim with Precision: You define problems clearly and measure your impact meticulously.

✓Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.

✓1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.

✓All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.

✓People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.

✓Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.