Salesforce Administrator

Handle incoming support requests: manage tickets, root-cause analysis, communication, and quick wins; escalate appropriately and document solutions. 

Support Salesforce CPQ: assist with product/catalog updates, price rules, discounting logic, quote templates, approvals, troubleshooting, partnering with senior admins/engineers for complex changes. 

Administer core platform setup and governance: org health checks, release readiness, Sandbox management, and completion of day-to-day tasks to keep the org and its users operational 

Own user and access management: user provisioning/deprovisioning, roles, profiles, permission sets, public groups, OWD, and sharing rules; maintain a least-privilege model. 

Implement and maintain declarative configuration: fields, objects, page layouts, record types, Lightning apps, dynamic visibility, flows, validation rules, assignment rules, approval processes. 

Drive data quality: deduplication, data imports/updates (Data Loader/Import Wizard), validation and governance, backup/restore coordination, and health dashboards. 

Ensure security and compliance: apply platform security best practices, monitor session/login policies, and partner with IT/Sec on policies. 

Participate in Agile delivery: refinement, planning, standups, reviews; provide clear estimates, surface risks, and meet acceptance criteria. 

Maintain documentation and training: update admin runbooks, change logs, and “how-to” guides; deliver concise user enablement and release notes to drive adoption. 

Partner cross-functionally: gather feedback and customer insights, align individual work to team priorities, and coordinate with developers and data/integration teams.